Field notes
Things worth knowing before you spend money.
Written for practice owners, not for search engines — though search engines are welcome to read them. No predictions about the future of artificial intelligence. Arithmetic, rules, and things that have actually gone wrong.
Can a practice legally use AI? The HIPAA answer in plain English
No lawyer words. What the rule actually requires, the one question that decides whether a tool is usable, and the risk that is already sitting in your office right now.
ReadWhat an AI receptionist actually costs — and what it actually saves
Real numbers, with the arithmetic shown, using your figures rather than someone else's case study. Including the cases where the honest answer is don't.
ReadYour software vendor's AI is not your AI strategy
Every practice management and EHR company is shipping AI features. Here is what that will and won't cover, and how to tell which side of the line your problem is on.
ReadThe unscheduled treatment list is the cheapest money in your practice
Diagnosed, presented, accepted, never booked. It sits in your software right now with a dollar value attached. Here's how to find it and what to do about it.
ReadNine questions to ask any AI vendor before you sign
Print this. Take it to the demo. Good vendors answer all nine without flinching; the answers you get are more informative than the demo itself.
ReadThere's an RSS feed. There is no newsletter.
Two weeks from now you could have the plan.
The audit is $2,500. Refundable if it cannot pay for itself three times over, and the fee comes off anything you go on to build.