Medical

AI for medical practices

Independent practices are squeezed from both ends. Administrative load keeps climbing and reimbursement keeps falling. The usual answer is to hire another person, and people are the most expensive thing a practice buys.

Book the audit — $2,500 Take the 2-minute scorecard

What we usually find

Where the money is actually going

Administrative work has quietly become the majority of the job

Prior authorisations, eligibility checks, referral chasing, documentation, portal messages. None of it is care, and all of it is required. Hiring is the default response, and it is a large part of why margins keep compressing.

The portal inbox never empties

Messages arrive faster than anyone can sort them, so they get sorted badly. The urgent one ends up underneath forty refill requests. Sorting by symptom and urgency is one of the few tasks where a machine genuinely beats a tired human at six in the evening.

Denials get written off instead of worked

Working a denial takes about forty minutes and recovers a few hundred dollars. The economics are good and it still only happens when somebody has a slow afternoon. Most practices have never totalled up what they leave with the payer in a year.

Your EHR vendor's roadmap is not your roadmap

You will get their AI features when their average customer needs them. Whatever is costing you the most is unlikely to be on that list, because it lives in the space between your EHR, your phone system and your billing company. No vendor owns that space.

What we'd build

Fixed price, quoted after the audit

from $9,800

Front Desk

Nobody has to answer the phone anymore.

Picks up every call and text at any hour. Books, reschedules, cancels, and handles the twenty questions your staff field all day. Hands over the moment a call needs a person.

Answers every call, including after hours and during the lunch rush
Books and reschedules straight into your practice management system
Answers insurance, hours, location, pricing and prep questions
Texts back missed calls within seconds
Puts anything urgent or clinical straight through to a person
Sends you a daily transcript of everything it said

Live in 3–4 weeks

from $14,500

Intake & Records

The paperwork fills itself in.

What a patient writes on a form arrives in the chart with nobody retyping it. Insurance checked before they walk in. A one-page summary on the provider's screen that morning.

Digital intake forms that land in the chart, not in a PDF pile
Insurance eligibility checked and flagged before the visit
Referral letters, scans and faxes read and filed automatically
A one-page pre-visit summary for the provider
Flags missing information while there's still time to fix it

Live in 4–6 weeks

from $16,500

Revenue & Recall

The money you have already earned, collected.

Accepted treatment nobody booked. Patients who stopped coming. Denials nobody appealed. This works all three lists every week, politely, at a fixed monthly cost.

Works your unscheduled treatment list every week
Reactivates patients who haven't been in for 12+ months
Triages claim denials and drafts the appeal
Chases outstanding balances in a tone you have approved
Reports what it recovered, in dollars, every month

Live in 4–6 weeks

How it goes

Audit, build, stay.

01
We audit
Two weeks watching how the work really moves. You get a written plan with dollar figures on it, and you keep it whether or not you hire us.
02
We build
Fixed price, three to six weeks. It connects to the software you already run. Staff are trained during the build, not on go-live day.
03
We stay
We watch it, fix what drifts, add one new thing each quarter. Cancel any month on thirty days' notice.

Who's doing the work

25,000: patients on a healthtech platform I built, then sold
$6.5M+: processed through it
$50M+: in credit issued on products I led
10 yrs: building software under real regulation

Founder and CTO of Slate. Built a healthtech platform used by 25,000 patients and sold it. Ten years shipping software in regulated industries. More about that.

The questions everyone asks

Do you sign a BAA?

Yes, before any protected health information moves anywhere. So does every vendor in the stack. If one will not sign, we do not use them. Every build ships with a written data map: what goes where, who can see it, how long it is kept and how it gets deleted.

Does this touch clinical decision-making?

No. Everything we build stays on the administrative side: scheduling, intake, verification, document handling, billing follow-up and patient communication. Anything clinical routes to a licensed person. We write that line into the scope of every engagement and we do not move it.

We use Epic / athenahealth / eClinicalWorks. Can you integrate?

The major EHRs all expose a route in, through FHIR, a partner programme or a supported integration platform. Which one applies to you, what it costs and how long it adds is something the audit answers in writing before you commit to a build.

How is this different from hiring a virtual assistant service?

A virtual assistant service is people, billed hourly, who need training and who turn over. This is software that runs at two in the morning and costs roughly the same whether it handles ten calls or four hundred. For some tasks a good VA is still the better answer, and the audit will tell you which ones those are.

AI for dental practices Using AI without breaking HIPAA

Two weeks from now you could have the plan.

The audit is $2,500. Refundable if it cannot pay for itself three times over, and the fee comes off anything you go on to build.

Book the audit Not ready? Take the 2-minute scorecard